General Terms and Conditions
§ 1 Scope of Application, Subject Matter, and Conclusion of the Respective Contract
1. The following terms and conditions conclusively govern the contractual relationship between STOCK & STEIN GmbH, Elsper Str. 36, 57368 Lennestadt (hereinafter referred to as the "Seller"), and the respective customer.
2. These General Terms and Conditions apply exclusively. Terms and conditions of the customer that conflict with or deviate from these General Terms and Conditions shall not be recognized unless the Seller has expressly agreed to them in an individual case.
3. They apply to both consumers and entrepreneurs. For the purposes of these General Terms and Conditions, a consumer is any natural person who places an order for a purpose that cannot be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when placing an order.
4. The subject matter of the respective contract is the sale of goods by the Seller to the customer.
5. The customer may place an order for goods via the Seller's website. After submitting the order, the customer receives an order confirmation listing their details and the order itself. This order confirmation does not yet constitute acceptance of the contract. If the Seller accepts the offer, the buyer will receive a declaration of contract acceptance or a shipping confirmation from the Seller within two days. If the customer does not receive such a declaration within this period, they are no longer bound by their order.
6. The text of the contract and the General Terms and Conditions will be sent to the customer by email after the order is placed. Furthermore, customers who have created a customer account may view their respective orders via their account at any time after the contract has been concluded.
7. The contract is concluded exclusively in the German language. German law applies, provided the customer is a merchant (*Kaufmann*). 8. All prices are stated as gross prices in euros.
§ 2 Execution of the Purchase Contract, Shipping Costs
1. The customer bears the shipping costs from the seller's place of business, in accordance with the shipping cost schedule valid at the time of the order.
2. The purchase price may be paid via PayPal, credit card, prepayment, or direct debit.
3. Once a contract has been concluded, the seller is obliged—in the event of payment via PayPal, credit card, or direct debit—to dispatch the goods to the buyer by mail without undue delay following receipt of the full purchase price, unless the seller has indicated different delivery times for the specific item. Partial deliveries are permissible provided they are reasonable for the buyer.
4. The seller is entitled to withdraw from the contract if, despite having previously concluded a corresponding procurement contract, the seller does not receive the subject matter of the performance; the seller's liability for willful misconduct or negligence remains unaffected. In such a case, the seller will inform the buyer immediately of the unavailability and promptly refund any payment already made by the buyer. In this event, the seller reserves the right to offer goods of equivalent price and quality with the aim of concluding a new contract for the purchase of such equivalent goods.
6. By accepting the General Terms and Conditions, the customer declares that they have reached the age of 18 and thus possess legal capacity; alternatively, if the customer has not yet reached the age of 18, they declare by accepting the General Terms and Conditions that they have reached the age of 7 and have obtained the consent of their legal representative prior to the ordering process. The seller reserves the right to hold the customer liable for any damages incurred as a result of incorrect age or address information or orders placed in bad faith (e.g., prank orders).
7. Where the transaction constitutes a commercial transaction between merchants within the meaning of the German Commercial Code (HGB), the customer shall inspect the ordered goods immediately upon delivery. This applies in particular to the completeness of the goods and their functionality. Any defects discovered during this inspection, or which are readily apparent, must be reported to the seller without delay. A detailed description of the defects must be included. If the buyer fails to provide such notification, the goods shall be deemed accepted, unless the defect is one that was not detectable during the inspection.
8. Defects in the goods that cannot be detected during a proper inspection pursuant to Paragraph 6 must be reported to the seller immediately after upon their discovery, provided the transaction is a commercial transaction for both parties; otherwise, the goods shall be deemed approved with respect to this defect as well.
§ 3 Warranty and Liability
1. In principle, the Seller is liable for defects in the goods in accordance with the statutory provisions governing sales law (§§ 434 et seq. BGB [German Civil Code]) and—if the Customer is a consumer—the law governing the sale of consumer goods (§§ 474 et seq. BGB), unless otherwise stipulated in these General Terms and Conditions.
2. If the Customer is an entrepreneur, the warranty period for rights arising under § 437 Nos. 1 and 3 BGB regarding new items shall be one year from the statutory commencement of the limitation period, notwithstanding § 438 Para. 1 No. 3 BGB. For consumers, the statutory warranty period of two years applies in the case of § 438 Para. 1 No. 3 BGB.
3. If the Customer is an entrepreneur, the warranty for used items is excluded. With respect to consumers, the warranty period for rights arising under § 437 Nos. 1 and 3 BGB regarding used items is reduced to one year from the statutory commencement of the limitation period, notwithstanding § 438 Para. 1 No. 3 BGB.
4. In principle, the Seller is not liable for damages caused by simple negligence.
5. The limitations of liability set forth in the preceding paragraphs 2, 3, and 4 do not apply to damages resulting from injury to life, body, or health, to cases of fraudulent concealment of defects, to claims under the Product Liability Act, to cases of willful intent or gross negligence, or to the breach of obligations the fulfillment of which is essential for the proper execution of the contract and on the observance of which the Customer may regularly rely. § 4 Retention of Title, Transfer of Risk, and Default
1. The delivered goods remain the property of the Seller until payment has been made in full.
2. If the Customer is a business (entrepreneur), the risk passes to the Customer upon handover of the goods to the carrier in the case of a sale involving shipment. For consumers, the risk does not pass until the goods are handed over to the Customer.
3. A Customer who is not a consumer falls into default if payment is not made within 30 days of the due date. Consumers also fall into default within 30 days of the due date, provided they have been notified of this consequence in the invoice or payment request.
§ 5 Final Provisions
1. These General Terms and Conditions and any purchase contract concluded hereunder shall be governed exclusively by German law, excluding the UN Sales Convention (CISG), if the Customer is not a consumer.
2. If the parties are merchants (registered traders), the place of jurisdiction for all disputes arising from or in connection with this contract shall be the city where the Seller has its registered office.
3. Should one or more clauses of these Terms and Conditions be invalid in whole or in part, the validity of the remaining provisions shall not be affected thereby.
4. The EU Commission’s online dispute resolution platform can be found here:
http://ec.europa.eu/consumers/odr/
Our email address is: info@stockundstein.de
AS OF: 12 June 2026 Right of Withdrawal
In accordance with the following instructions, you have a right of withdrawal only if you are a consumer. Under Section 13 of the German Civil Code (BGB), a consumer is any natural person who enters into a legal transaction for purposes that can be attributed neither to their commercial nor to their self-employed professional activity.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods; or, in the case of a contract for multiple goods ordered in a single order but delivered separately, from the day on which you, or a third party named by you who is not the carrier, took possession of the last item. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement sent via email. You may use the model withdrawal form displayed on the website under the menu item "Model Withdrawal Form" for this purpose. Alternatively, you may notify us of your withdrawal via an informal email referencing your invoice or order number. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. The email address is: info@stockundstein.de
IMPORTANT / Please note carefully!
For rapid, smooth processing and a 100% refund:
a.) place the delivery note or invoice inside the return package
b.) return the items exclusively in their original packaging and with an additional outer shipping carton
c.) processing returns is a top priority for us. However, the process involves significantly more manual work and is therefore more time-consuming than the initial shipment of goods. In rare cases, it may take up to 7 business days between the receipt of your return and the refund of the purchase price (issued via the same payment method used for the order). We ask for your understanding...
RETURN ADDRESS:
STOCK & STEIN GmbH
c/o H&R GmbH & Co. KG
Elsper Straße 36
57368 Lennestadt
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Goods are shipped from our central warehouse.
It is NOT possible to pick up or return goods at the central warehouse or administrative offices.
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Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods; in the case of goods that, by their nature, cannot normally be returned by post, these costs amount to a maximum of EUR 80. You are only liable for any loss in value of the goods if that loss in value results from handling the goods in a way that is not necessary to check their nature, characteristics, and functioning.
AS OF: 15 April 2026